Service Guarantee

Spot on Service or Your Money Back

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Our guarantee to you.

Industry leading uptime, money-back and prices frozen.

We truly believe that you'll love your experience with GeekNetics, that's why we put our money where our mouth is and offer our industry leading guarantees which are linked to account credits or refunds in the unlikely event that we fall short of your expectations.

60 Day Money Back Guarantee

This one's quite simple. If you're not happy within your first 60 days as a customer, we'll refund all your hosting fees. That's a serious commitment to customer service. The money-back guarantee has a few exclusions:

  • Domain Name Registrations, Transfers & Renewals
  • Any Setup Fees

99.9% Uptime Guarantee

We're serious about uptime, and we guarantee your site will be available 99.9% of the time. If however your site isn't available for at least 99.9% of a calendar month, we will credit your account in line with the following scales:

99.9 - 100
0% credit
99.7 - 99.8
10% credit = 3 days
99.5 - 99.6
25% credit = 8 days
99.3 - 99.4
50% credit = 15 days
99.0 - 99.2
75% credit = 23 days
98.9 and below
100% credit = 1 month

The uptime guarantee excludes any scheduled maintenance, and is for unplanned outages only. Credits are issued to your account which can be used towards future invoices, refunds are not processed.

Price Freeze Guarantee

We guarantee never to increase the price you pay for hosting for the duration you remain a customer. There are a few exceptions to this policy as outlined below:

  • The price freeze guarantee applies to web hosting, reseller hosting and email hosting.
  • Applies to the regular list price, and excludes any discounts applied as part of a promotional offer.
  • Services such as domain names, SSL certificates, licensed products and other services we re-sell from third parties may increase should we face increases to our own costs.